Privacy Policy

Flexan LLC (“Flexan,” “we,” “us,” or “our”) is the leading manufacturer of custom designed, high-precision silicone, rubber and thermoplastic components and devices. We value our customers and respect their privacy, and protecting your information is important to us. This Privacy Policy details how Flexan handles and maintains the information collected when you visit or use the website found at www.flexan.com, whether accessed via computer, mobile device or otherwise, as well as through our relationships with customers for the provision of our products and services (“Services”). This Privacy Policy describes our disclosure policies, as well as the choices that you have regarding use, access, and correction of your information. This policy does not describe information collection policies and practices of websites and platforms that we do not provide, including those linked to or integrated with our website. It also does not cover information you may choose to share with other users of the website.

We encourage you to review this Privacy Policy periodically. Your use of the website and Services constitutes consent to the terms contained in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, you should not use our website or Services.

We may update this Privacy Policy periodically, and any changes will be reflected here. If the changes are significant we will provide a more prominent notice, and at our discretion may email you a direct notification.

Registration and Other Information You Provide. We collect personally identifiable information about you which you affirmatively choose to submit to us, such as your name, e-mail address, phone number and mailing address. From time to time we may also automatically collect certain information that may be considered personally identifiable information, such as the IP address of your computer or network connection.

Payment Processing Information. When you make a payment in connection with your purchase of our Services, we may obtain your credit card and/or other payment information.

Usage Information. We collect other non-personally identifiable information such as the time and date of your visit, your location, the pages and other content that you access, and the number of times you return to the website. This information is used in the aggregate for our internal marketing and similar purposes. Usage information is collected via tracking technologies, including:

• Cookies and Log Files: Flexan uses cookies and web log files to track usage of our site. A cookie is a small data file which resides on your computer, and which allows us to recognize you as a user when you return using the same computer and web browser. Cookie data is used to customize your experience when you use the site. You can configure your internet browser to warn you each time a cookie is being sent or refuse cookies completely. However, if you opt not to accept cookies from our website, you may not be able to take full advantage of all of the features on our website. There are several different types of cookies, and each performs different functions. We may use cookies individually or in combination with one another. You can learn more about cookies and their functions generally by visiting an informational website such as allaboutcookies.org.

• Web Beacons: we may use web beacons to help us better manage content on our site by informing us of what content is most effective. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. This information is used to help improve the overall quality and experience of our website and Services.

• Embedded Script is programming code that collects information about your interactions with our site and Services, such as the links you click on. The code is temporarily downloaded onto your computer or other device from our server or a third-party service provider and is deactivated or deleted when you disconnect from our website.

In addition, we may integrate into the website technology provided by third parties (e.g., Google Analytics) to accomplish this information collection.

We use the information that we collect to improve our site and to learn about how it is used and accessed. We may also use information we collect to analyze user behavior as a measure of interest in and use of the website and may disclose such analyses to advertisers or other third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.

If you opt to provide us with personal information, we will use the personal information that you provide only insofar as is necessary or appropriate to fulfill the purpose for which you provided it. You are not required to share your personal information in order to use our website, and we will not disclose your personal information other than as set forth herein.

We may share pertinent personal information with select affiliates and partners for the purposes of processing data for marketing, research, customer support, account management, and similar.

We do not sell, trade, share, or rent your personal information provided by you to us through our website to third parties. Flexan will only use your payment processing information with your explicit consent.

We may disclose information about you to third parties if we have a good-faith belief that we are required to do so by law or legal process, to respond to legal claims, or to protect our rights, property, or safety, or the rights, property, or safety of others. We may disclose information about you to a successor organization in the event of a merger, acquisition, bankruptcy, or other sale or disposition of all or a portion of our assets. The successor organization’s use and disclosure of your personal information will continue to be subject to this policy unless (i) a court orders otherwise, for example a bankruptcy court; or (ii) the successor organization gives you notice that your personal information will be subject to the successor organization’s own policy, along with an opportunity for you to opt out (which may cause you not to be able to continue to use the website). If you submit personal information after such a transfer, that information may be subject to the successor entity’s policy.

If you wish to amend your personal information, you may do so by contacting us as indicated below. If you wish to delete your personal information, you may contact us with your request and we will comply as required pursuant to applicable law.

If you wish not to receive targeted advertisement(s) you may set your browser to refuse cookies and similar technologies. Third parties that have content embedded within the service such as a social feature may set cookies on a user’s browser and/or obtain information about the fact that a web browser visited a specific location from a certain IP address. Third parties cannot collect any other personally identifiable information from our website unless you provide it to them directly.

If you provide information in any social feature of the website (such as, by way of example, via chat feature or online discussion forum), or to any other party through the website, you should be aware that your information may then be made available to others.

Flexan takes commercially reasonable security and backup measures to protect the information submitted to us. However, no method of transmission over the internet, or method of electronic security, is 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security. We encourage our customers and partners to retain copies of all uploaded information on their own systems.

We do not knowingly collect any personal information from children under 13 years of age without parental consent. If we learn that a child under the age of 13 has provided us with personal information, or that such personal information has otherwise been inadvertently collected, we will delete it in accordance with applicable law.

California residents have additional rights regarding the use of their personal information, including the right to give the instruction Do Not Sell My Personal Information. Flexan does not sell or otherwise share your personal information with third parties.

California residents are also entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of personal information to third parties in the preceding calendar year. Flexan does not share personal information with third parties for any purposes other than as set forth herein. If you are a California resident and wish to receive additional information about Flexan’s use of your personal information, please contact us via the mechanism(s) set forth below.

Flexan complies with the provisions of the European Union’s General Data Protection Directive (“GDPR”) as to any information in its possession regarding EU-based persons (“data subjects”). Accordingly, Flexan only processes personal information on data subjects where it has a lawful basis to do so, which may include the consent of each person (especially in the case of website visitors who provide their information) or compliance with a legal obligation. Flexan provides notice to all data subjects as required by GDPR Article 13 or 14, as appropriate, and honors the rights of data subjects provided in Articles 12-23, including the right to be forgotten.

Flexan is operated in the United States. If you are located outside of the United States, please be aware that information we collect will be transferred to and processed in the United States. By using the Flexan website or the Services, or providing us with any information, you fully understand and unambiguously consent to this transfer, processing and storage of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.

Flexan may update this Privacy Policy at any time and any changes will be effective upon posting. In the event that there are material changes to the way we treat your personal information, we will display a notice on the website, or through other means. Continued use of the website or our Services after any update will constitute your agreement to the new policy.